Liquid Damaged Apple? Devices? How to Fix Them

by | Oct 11, 2019 | Experimac, Partners, Technology

From Experimax

Apple devices are known to be more sophisticated than other products because they conform to the demands that people encounter in their daily lives. Earlier versions of Apple products lacked proper protection against water and other environmental factors. Now, Apple devices are better equipped to handle exposure to water; however, there are noteworthy distinctions between the types of water and elemental damage.

Understanding the difference between water-resistant, waterproof, splash-proof, etc.

Apple products are not waterproof. Many of their products are water-resistant. It should be noted that Apple, Inc.® states that “water resistance isn’t a permanent condition and may diminish over time.” There are some Apple products that can be submerged in shallow water (1-2 meters) for up to 30 minutes (swimming, showering, etc.). Whereas other products can only be exposed to a splash of water.

An Apple device that is splash-proof is not the same as a device that is swim-proof. In the event that your Apple device is exposed to water, do not plug in your Apple device until you are certain the product is completely dry. According to Apple, Inc. Support, consumers should wait at least five hours before charging or plugging in the device after being exposed to water.

If your device experiences liquid exposure, rinse the area with regular tap water if the liquid is anything other than water (i.e., soda, coffee, etc.). Then, wipe off your Apple device with a soft, lint-free cloth. Place your device so that it is facing down while drying (if more than just a splash of liquid exposure). Never use an external heat source to dry your Apple device.

For iPhone® devices and iPod® devices only

Most models of iPhone devices and iPod devices that were built after 2006 have built-in Liquid Contact Indicators (LCI) that will show whether the device has been in contact with water or another liquid.

 According to Apple, Inc., “The LCI’s color is normally white or silver, but when it contacts water or a liquid containing water, it will turn red. An LCI won’t activate because of humidity and temperature changes that are within the product’s environmental requirements.” Apple device owners should review their device’s manual to understand how much liquid exposure a device can handle before its LCI changes color.

My Apple device was exposed to liquid, now what?

At Experimax, we urge customers to bring devices that have been exposed to water (or other liquid) in immediately to ensure the device is not damaged further from sitting with wet internal components. Our experienced techs will examine the device and carefully inspect it for external and internal damage as a result of exposure to liquids. The device will be thoroughly dried; the extent of the damage and the plan for repair will be explained to the customer who will make the final decision about proceeding with the repair. We believe in keeping customers informed throughout the repair process because we are committed to providing X-cellent customer service.

At your local Experimax, you can always count on the X-perience and knowledge of your local Apple product X-perts. Visit your local store today for assistance with liquid damaged Apple product repairs!

Business hours are Monday – Sunday 10 AM – 8 PM. Experimax is located at 1865-106 Carl D. Silver Parkway, Fredericksburg, VA 22401.

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